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Communications Manager Administration v.11

  • Intermediate
  • 18 and older
  • $2,995
  • 45 Broadway, New York, NY
  • 24 hours over 3 sessions

Start Dates (0)

  • $2,995
  • MTM Technologies @ 45 Broadway 4th Fl, New York, NY 10006
  • 24 hours over 3 sessions
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Class Description

Description

What you'll learn in this cisco training:

Communications Manager Administration for Version 11.0 (CMA v11.0) is an instructor-led course presented by Skyline-ATS to system administrators and customers involved with day-to-day operation of the Cisco Unified Communications Manager 10.0 (CUCM 11) product. 

This course will introduce you to the CUCM 11.0 system, the basic procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to instructor-led lecture and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment.

While the Cisco Unified Communications Manager software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x. The concepts and the lab tasks are the same for most of the Cisco Unified Communications Manager software versions.

Note:
The courseware and lab guide for this course are being  provided in an encrypted digital format. To be able to view your digital kit, you will need to bring a suitable device to view the content. 

You can install your digital course material onto a Windows PC, Mac (OSX 10.6 & up), Apple iPad (iPAD2 & up
preferred) or Android tablet (v4.1 & up preferred). You will need to install an encrypted document viewer on your device to be able to view the course material.

Objectives
Upon completing this course, the learner will be able to meet these overall objectives: 
  • Demonstrate an overall understanding of the CUCM 10.0 system and its environment 
  • Configure CUCM to support IP Phones in multiple locations
  • Configure CUCM to route calls to internal, inter-cluster and PSTN destinations
  • Configure User accounts and multi-level administration 
  • Understand User Web Page functionality
  • Configure user features including Intercom, Hunt Groups, [Other Group] Call Pickup and Presence
  • Understand Unified Mobility, Mobile Voice Access and Enterprise Feature Access
  • Understand the capabilities of and demonstrate the Bulk
  • Administration Tool
  • Understand and configure the Disaster Recovery System
  • Understand the revised Licensing model for Cisco Unified Communications
  • Understand and demonstrate the use of the Unified Reporting tool
  • Understand and demonstrate the use of the Dialed Number Analyzer
Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
  • An understanding of traditional digital PBX systems
  • An understanding of basic telephony concepts
  • Business-level competence using the Windows operating system
  • Business-level competence using different Internet browsers 
  • The ability to understand, read and speak English in a business and technical context (the CMA v11.0 course is available only in English at this time)
Who Should Attend
The primary audience for this course is as follows:
  • Customers who will be configuring and maintaining CUCM 8.x, 9.x, 10.x or 11.0
  • PBX System Administrators transitioning to CUCM administration
  • IP networking professionals taking on responsibility for CUCM
  • administration
  • Workers being cross-trained for CUCM administration coverage
The secondary audience for this course is as follows:
  • Cisco Unified Communications system channel partners and resellers
Outline
CUCM System Basics
  • Introduction to IP Telephony 
  • Traditional Voice vs. IP Telephony 
  • Clustering Overview 
  • Intra-Cluster Communications 
  • CUCM Redundancy Options 
  • Deployment Models 
  • Campus (Single Site) Deployment 
  • Centralized Call Processing Deployment
  • Distributed Call Processing Deployment 
  • Clustering over the IP WAN Call Processing Deployment
  • Hybrid Call Processing Deployment 
Basics of CUCM Configuration
  • Administrative Interfaces 
  • Logging into Administration and Serviceability
  • Logging into Unified Reporting and the Enterprise License Manager
  • Logging into the Disaster Recovery System and Unified OS Administration 
  • Navigation Bar
  • Command Line Interface 
  • Server Redundancy: CM Groups 
  • CM Group Configuration 
  • Date/Time Group
  • Regions and Codecs 
  • Locations
  • Device Pool Configuration 
  • Service Parameters Configuration 
  • Enterprise Parameters Configuration 
Supporting Phones and Users
Configuring CUCM to Support Phones
  • Cisco Unified IP Phone Model Ranges
  • Specialized Cisco IP 89xx and 99xx phones
  • Cisco Jabber Client 
  • Phone Button Templates 
  • Softkey Template 
  • Cisco IP Phone Registration 
  • Device Defaults Configuration 
  • Phone Configuration 
  • Manual Phone Configuration 
  • Auto-Registration
  • Using the Bulk Administration Tool (BAT) 
  • Deploying new phones and users 
  • Overview of the Auto-Register Phone Tool
Configuring CUCM to Support Users
  • Understanding CUCM Users
  • Manual User Creation 
  • User Import with BAT
  • Importing Users with LDAP Sync 
  • LDAP Authentication
  • Understanding User Administration 
  • Configuring User Administration
  • Working With Access Control Groups 
  • Assigning End Users to Access Control Groups
  • User Web Pages 
Understanding the Dial Plan
Dial Plan Overview
  • Introduction to the Dial Plan
  • Understanding Dial Plan Components
  • Route Lists, Route Groups and Devices
  • Call Routing 
  • Understanding Digit Analysis 
Basics of Dial Plan Configuration
  • Basics of Dial Plan Configuration 
  • Translation Patterns 
  • Route Plan Report 
Advanced Dial Plan Configuration
  • Understanding Digit Manipulation
  • External Phone Number Masks 
  • Transformation Masks
  • Discard Digits Instructions: PreDot
  • Call Admission Control
  • Automated Alternate Routing (AAR)
  • Survivable Remote Site Telephony (SRST)
  • SRST Operation
Class of Control
  • Overview of Class of Control
  • Traditional vs. Line/Device Approach 
  • Configuring Partitions and CSSs 
  • Partitions and Calling Search Space
  • Time of Day Routing
  • PLAR Application 
  • Forced Authorization Codes
CUCM Features
Media Resources
  • Overview of Media Resources
  • Conference Bridge
  • Transcoder 
  • Music on Hold 
  • Annunciator 
  • Overview of Media Resource Management
  • Configuring Media Resources
User Features
  • Configuring Call Coverage in Cisco Unified Communications Manager
  • Call Coverage in Cisco Unified Communications Manager 
  • Hunt Group Overview 
  • Hunt Group Configuration 
  • Final Forwarding 
  • Shared Lines
  • Call Pickup
  • Directed and Group Call Pickup 
  • Other Group Call Pickup 
  • Call Park 
  • Native Cisco Unified Communications Manager Presence 
  • Presence Status on IP Phones 
  • CSS versus Subscribe CSS 
  • Configuring Native Cisco Unified Communications Manager Presence 
  • Enable Presence-Enabled Call Lists 
  • CUCM Mobility Features 
  • Mobile Connect in Cisco Unified
  • Communications Manager 
  • Cisco Unified Mobility Architecture 
  • Mobile Connect Call Flow: Incoming
  • Calls to Office Phone 
  • Mobile Connect Call Flow: Internal
  • Calls Placed from a Remote Phone 
  • Configure Remote Destination Profile 
  • Configure Remote Destinations 
System Features
  • CUCM 11.0 Licensing 
  • Enterprise License Manager Overview
  • Cisco Unified Reporting Tool
Lab Outline
Lab 2-1: Configuring the System to Support Cisco IP Phones
Lab 2-2: Creating and Associating Users
Lab 3-1: Configuring Basic Dial Plan Elements
Lab 3-2: Configuring Complex Dial Plan Elements
Lab 3-3: Implementing Class of Control
Lab 4-1: Configuring Media Resources
Lab 4-2: Configuring Hunt Groups and Call Coverage
Lab 4-3: Configuring Call Pickup and Call Park
Lab 4-4: Configuring Native Presence with Speed Dial BLF
Lab 4-5: Configuring Mobile Connect
Lab 4-6: Generating Cisco Unified Communications Manager Reports
Lab 4-7: Configuring IP Phone Services
 

What you'll cover in the free info session:


Refund Policy

Cancellations and/or transfers with full refund will be allowed up to 10 full business days prior to the start date of the course. Cancellations and/or transfers must be submitted in writing, and would need to be received no later than the Friday before the Monday which is 10 business days prior to the start date. 

For example, for a class that starts on Monday, 5/23/16, a request for cancellation/transfer must be received by Skyline no later than 5:00 PM PST on Friday, 5/6/16.

Cancellations and/or transfer notices received after 10 business days prior to the start day of a course are not permitted. If a student does not attend a class and the required notification was not provided, funds will be forfeited and a rescheduling of the course will not be allowed. Rescheduling of a class is only permitted anytime before 10 complete business days prior to the class start date.

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Skyline Advanced Technology Services

Skyline Advanced Technology Services is a leading provider of Training, Professional Services and Hardware Sales, for all Cisco Systems’ products. As a Certified Gold Partner, we specialize in the design, implementation and training of all Cisco-based technologies, and combine our expertise in the...

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