7 Interpersonal Skills of Great Managers

Expand your managerial capabilities to ensure success in today's fast-paced, technology-enabled, and culturally diverse workplace. Effective managers must balance technical expertise, functional knowledge, operational proficiency, and interpersonal skills to achieve results. Strong interpersonal abilities are fundamental to establishing credibility, building trust, fostering accountability, and earning commitment from your team members. This intensive two-day interactive experience combines hands-on skill development with action planning, equipping you with an expanded professional perspective and a comprehensive set of competencies that distinguish you from managers operating within more traditional paradigms.

Topics and Skill Areas Covered:

• Connecting management challenges to underlying interpersonal skill gaps
• Increasing self-awareness and clarifying your personal values
• Adapting behavioral preferences to match the situation and context
• Checking for understanding in communications
• Delivering clear messages and explicit performance expectations
• Using active listening to enhance your effectiveness as a manager
• Giving effective corrective feedback and engaging difficult employees
• Motivating others to achieve excellent results
• Building productive and satisfying work relationships with peers, supervisors, and others
• Using feedback as a powerful communication tool
• Utilizing and leveraging the talents of a multigenerational workforce
• Practicing strategies to promote workplace inclusiveness
• Applying key interpersonal skills to delegation and meeting facilitation
• Developing a personal management philosophy and leadership credo
• Planning for the continued development of interpersonal skills
• Providing effective support and resources to your teams

How You Will Benefit:

• Expand your perspective on what effective management entails
• Examine how your personal values and management approaches impact organizational outcomes
• Establish clear performance expectations and gain team commitment to them
• Enlist others through building trust and demonstrating empathy
• Energize your team through feedback, team building, and constructive conflict resolution
• Enable others through motivation and valuing individual differences
• Empower others through skillful delegation and conducting effective meetings

Who Should Attend:

Managers, team leaders, project managers, and supervisors who want to elevate their personal effectiveness, strengthen team performance, and improve overall unit outcomes through strategic application of interpersonal skills and engagement strategies.