Communicating for Results

Overcome barriers to effective office communications. Develop strategies to increase your ability to be understood by identifying your own communication style and that of others. Explore methods of interpreting verbal and nonverbal feedback and the use of appropriate repetition to clarify communications.

Target Audience

This course is ideal for professionals at all levels who seek to enhance their communication skills within the workplace. Whether you’re a manager, team leader, or individual contributor, if you aim to overcome barriers to effective office communication, this course is for you.

What You'll Learn at a Glance

• Identify and use the elements in the communication process for understanding and action. 
• Speak in clear statements with specific meaning. 
• Recognize and interpret verbal and nonverbal feedback. 
• Listen for intent and meaning in the message. 
• Understand the difference between assertive, nonassertive, and aggressive behavior. 
• State needs assertively. 
• Discuss problems and challenges with coworkers and supervisors in a positive manner.

Course Syllabus

Module 1: Effective Communication

• Define key elements of the communication process
• Understand the impact of communication styles and filters
• Identify verbal, nonverbal, and paralinguistic elements in effective messaging
• Explore personal communication style through self-assessment

Module 2: Barriers to Effective Communication

• Identify sender, receiver, and environmental barriers
• Analyze workplace scenarios to uncover communication breakdowns
• Apply techniques to reduce misunderstandings and resistance

Module 3: Nonverbal Communication

• Explore body language, personal space, and posture
• Interpret and align nonverbal cues with spoken messages
• Practice observing and decoding nonverbal behavior in others

Module 4: Listening

• Develop active listening habits and assess personal skills
• Classify listening responses and recognize emotional filters
• Apply techniques for understanding intent, content, and feeling

Module 5: Feedback

• Differentiate between positive and corrective feedback
• Use questions and leveling to address difficult conversations
• Practice giving and receiving feedback using structured dialogue

Module 6: Perceptions