Management Skills for New Managers

Successful managers accomplish results. Develop the management skills that will distinguish you from your peers quickly and effectively. Using extensive guided role-playing, self-assessment activities, and skill-building exercises, you will examine motivation, delegation, coaching, communication, performance management, and leadership development.

Take this course to identify and close your skill gaps while elevating your team's performance and advancing your career trajectory. You will return to work with fresh knowledge, valuable insights, and practical management methods to become a successful and highly effective new manager.

Main Topics and Content Covered:

Your Role as Manager

• Identify the qualities, traits, and abilities that define effective management
• Define the key roles and responsibilities that managers perform in their organizations
• Examine the contextual issues and challenges that new managers encounter in today's business environment

Continuous Performance Management

• Establish the core objectives of performance management
• Identify the key processes and inherent challenges
• Develop and practice essential performance management skills
• Complete a self-assessment focused on your performance management approach

SLII: The Art of Influencing Others

• Develop and practice having effective and frequent conversations with your direct reports
• Expand your flexibility and adaptability to manage a diverse team
• Select and apply various leadership styles to help your team members achieve their goals

Coaching for Performance

• Understand the strategic importance and requirements for effective coaching
• Learn the essential micro-skills of effective coaching
• Address problematic behaviors directly and with appropriate sensitivity
• Use the AMA Guide approach to structure and manage coaching conversations
• Understand the important differences between coaching conversations and disciplinary discussions

Building a Motivational Climate

• Understand the manager's critical role in employee motivation
• Examine the key elements of the motivational process
• Identify proven managerial practices that create a motivational work climate

Delegating for Growth and Development

• Describe the various types and approaches to delegation
• Evaluate your current delegation practices and the challenges they present
• Determine what responsibilities can be delegated and what cannot
• Outline the phases and steps in effective delegation
• Practice delegation conversations

Additional Resources and Takeaways

• Self-assessment tools focused on performance management, technology, coaching, diversity and inclusion, delegation, and global awareness
• A structured process for coaching through behavioral challenges and conducting delegation conversations
• A self-reflection worksheet addressing business ethics in your management practice
• Performance alignment conversation guides
• Digital resources from AMA focused on motivation and delegation
• A motivational climate assessment worksheet

How You Will Benefit:

• Build your confidence and increase your comfort level as a new manager
• Develop the skills to manage your co-located and remote team effectively
• Adapt more quickly to change and make decisions with greater confidence
• Align your leadership style to match each employee's development needs
• Increase your flexibility and adaptability to lead a diverse and evolving workforce
• Foster a workplace climate that supports motivation and builds team camaraderie
• Communicate a clear vision and strategic direction for your team
• Provide your team with the resources and support they need to perform effectively
• Confidently guide employees in solving problems and overcoming obstacles

Who Should Attend:

This program is ideal for managers with one to three years of management experience who want to continue developing their management capabilities and leadership skills.