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Navigating Difficult Conversations in Performance Management
SkillRise360 See all classes by this school
Learn how to approach challenging workplace conversations with confidence, empathy, and clarity. This training helps professionals strengthen communication skills while addressing performance issues in a constructive and supportive way. Gain practical strategies for delivering fact-based feedback, encouraging accountability, and turning difficult discussions into opportunities for growth and team development.
Jun 8th
1–5pm ET
Sep 21st
1–5pm ET
Setting Clear Expectations: The Foundation of Performance Management
SkillRise360 See all classes by this school
Learn how to establish clear expectations that strengthen team performance and accountability. Explore practical strategies for aligning goals, communicating responsibilities and reinforcing performance standards. Develop skills in setting SMART objectives and providing constructive feedback to improve productivity and employee engagement.
Jun 23rd
1–4pm ET
Oct 5th
1–4pm ET
Embracing Transformation Confident Strategies for Managing Resistance
SkillRise360 See all classes by this school
Build the confidence to lead teams through change in today's fast-moving business environment. Pick up practical strategies for addressing resistance, communicating with clarity, and building trust during transitions. Gain tools that strengthen engagement, adaptability, and resilience so organizational changes produce lasting success.
Jul 12th
1–4pm ET
Nov 17th
1–4pm ET
Techniques for Successful Coaching
SkillRise360 See all classes by this school
Build practical coaching skills to strengthen communication, employee development, and team performance. Learn how active listening, thoughtful questioning, constructive feedback, and trust-building can support more effective leadership. Gain strategies for guiding employees, addressing challenges, and encouraging professional growth.
Jul 21st
9am–1pm ET
Oct 7th
9am–1pm ET
Resilient Thinking: Embrace and Lead Change
SkillRise360 See all classes by this school
Build the confidence and adaptability needed to navigate workplace change with clarity. Explore practical strategies for managing uncertainty, strengthening communication, and supporting collaboration during periods of transition. Develop a resilient mindset that helps you embrace change, motivate others, and turn challenges into opportunities for growth.
Oct 11th
9am–1pm ET
Meets 2 Times
Lead Yourself First: Building Strong Foundations for Success
SkillRise360 See all classes by this school
Strengthen your leadership foundation by learning how to manage your mindset, habits and goals with clarity and purpose. Through practical tools and reflective exercises, you’ll develop greater self-awareness, motivation and personal accountability. Gain strategies to stay focused, build resilience and make confident decisions in today’s fast-changing workplace.
Oct 25th
1–5pm ET
Dec 9th
1–5pm ET
Optimizing Relationships Strategic Upward Management Techniques
SkillRise360 See all classes by this school
Strengthen your ability to manage up by learning how to navigate different leadership styles and build stronger relationships with supervisors. Gain practical strategies to enhance communication, align priorities, and accelerate your career growth.
Mar 24th
9:30am–12:30pm ET
Jul 14th
9am–12pm ET
Team Development and Establishing Trust
SkillRise360 See all classes by this school
Build stronger, more collaborative teams by mastering the dynamics of team development and trust-building. Learn practical strategies to foster psychological safety, boost performance, and lead teams through each stage of growth with confidence.
Apr 13th
5:30–7:30pm ET
Sep 22nd
9–11am ET
Emotional Intelligence in Action
SkillRise360 See all classes by this school
Grow the emotional intelligence skills that drive stronger teamwork, clearer communication, and more effective leadership at work. The practical session zeroes in on self-awareness, empathy, motivation, and relationship management through real-world scenarios and interactive exercises. Walk away with actionable methods to manage emotions, handle challenges, and contribute to a healthier, more resilient workplace.
Apr 27th
1–4pm ET
Aug 31st
9am–12pm ET
Transforming Customer Complaints Into Wins
SkillRise360 See all classes by this school
Learn to turn customer complaints into opportunities for stronger relationships and improved service. Develop practical skills in active listening, conflict resolution, and de-escalation while maintaining professionalism under pressure. Identify recurring service issues and transform challenging interactions into lasting customer loyalty.
May 11th
1–4pm ET
Sep 8th
1–4pm ET
Navigating Difficult Conversations with Empathy
SkillRise360 See all classes by this school
Develop the confidence to handle challenging workplace conversations with empathy and professionalism. Learn practical techniques for managing emotions, delivering constructive feedback and resolving conflict while strengthening trust and collaboration. Build communication skills that foster healthier relationships and more effective teams.
May 18th
5:30–7:30pm ET
Aug 5th
1–3pm ET
Empathetic Leadership
SkillRise360 See all classes by this school
Build the leadership skills needed to cultivate trust, strengthen collaboration, and grow high-performing teams through empathy-driven practices. The workshop focuses on practical communication strategies, inclusive decision-making, and handling difficult conversations with confidence and care. Participants leave with actionable tools to create engaged, motivated, and resilient workplace cultures.
Jun 11th
9am–12pm ET
Aug 3rd
1–4pm ET
Aug 9th
1–4pm ET
Setting the Bar Effective Performance Standards & Reviews
SkillRise360 See all classes by this school
Learn how to establish clear performance expectations and deliver impactful reviews that motivate and guide your team. Gain practical tools to build a high-performance culture that supports engagement, accountability, and sustained success.
Jul 13th
1–4pm ET
Oct 13th
1–4pm ET
The Customer First Mindset
SkillRise360 See all classes by this school
Develop a customer-first approach that strengthens client relationships and internal collaboration. Learn to identify barriers to effective service and improve communication across teams. Apply structured decision-making strategies to resolve customer challenges, build trust and support long-term loyalty.
Virtual Leadership Essentials: Build Strong Remote Teams
SkillRise360 See all classes by this school
Build the skills to lead remote and hybrid teams with confidence and clarity. Learn practical strategies for communication, trust, virtual meetings, cultural awareness, and digital collaboration. Strengthen your ability to motivate employees, foster engagement, and improve team performance across distributed work environments.
Customer Service: Transforming Unhappy Customers
SkillRise360 See all classes by this school
Learn to manage customer frustration and transform challenging interactions into opportunities for lasting loyalty. Explore the emotional triggers behind service escalations and apply a structured recovery framework. Develop practical strategies to resolve conflicts, restore trust, and strengthen customer relationships.
Emotional Intelligence for Interpersonal Excellence
Improving Communications See all classes by this school @ Virtual Classroom
Emotional Intelligence for Interpersonal Excellence is a 2-hour interactive virtual class that helps participants stay calm, respond professionally, and build stronger connections in challenging situations. Through practical tools and hands-on practice, attendees learn how to manage emotional reactions, use empathy effectively, and create more positive outcomes with customers and colleagues.
The listening Edge: From Hearing To Understanding
SkillRise360 See all classes by this school
Develop active listening skills to improve workplace communication and collaboration. Learn to recognize listening barriers, interpret verbal and nonverbal cues, and clarify key messages. Practice techniques to reduce misunderstandings, build trust, and strengthen professional relationships.
Apr 13th
10am–12pm ET
Sep 17th
1–3pm ET
Emotional Intelligence in Hybrid Teams
SkillRise360 See all classes by this school
Strengthen communication, trust, and engagement across today's blended work settings. This virtual learning experience builds essential emotional and interpersonal skills for moving through both remote and in-person collaboration with confidence. Participants pick up practical tools for encouraging empathy, managing emotions, and supporting high-performing, connected hybrid teams.
May 18th
9:30–11:30am ET
Jun 23rd
9–11am ET
Nov 18th
1–3pm ET
Influence Through Action Strategies for Leading by Example
SkillRise360 See all classes by this school
Develop the confidence to lead by example with proven strategies that balance team needs, task execution, and individual development. This course draws on the renowned Three Circles Model to help you inspire others through action and achieve stronger results through purposeful leadership.