Refund & Credit Policy:
- Refund requests must be made at least 4 business days prior to start of the class to receive 95% refund or 100% credit which can be used toward any regularly scheduled course within one year.
- Refund requests made less than 4 business days prior to the start of the class for which the student is registered will NOT be accepted. Instead, a credit will be issued for the full amount paid which can be used toward any regularly scheduled course within one year.
- Refund requests made less than 3 business days prior to the start of the class for which the student is registered will NOT be accepted. Instead, a credit will be issued for 70% of the total paid for the course, which can be used toward any regularly scheduled course within one year.
- Refund requests made less than 2 business days prior to the start of the class for which the student is registered will NOT be accepted. Instead, a credit will be issued for 30% of the total paid for the course, which can be used toward any regularly scheduled course within one year.
- Refund requests made less than 1 business day prior to the start of the class and no-shows for the first day of class will NOT be accepted. No credit will be issued.
- Students who register less than 4 business days prior to start of their class will NOT be eligible for a refund. They will be issued a credit based on the policy noted above.
- Students who receive a credit, reschedule using the credit, and then cancel or reschedule again will forfeit 50% of the credit. The remaining credit can be used toward any regularly scheduled course within one year.
- Students who receive credit, reschedule using the credit, and then fail to show up on the first day of the course without providing any notice, will forfeit the full credit amount.
- Payments for OSHA cards, certificates or course materials are non-refundable.
- Students must be able to comprehend the language in which their course is taught. Refund for students that do not comprehend the course language will NOT be processed unless requested at least 4 business days before the class starts. If less than 4 business days a credit will be issued based on the policy noted above.
- DOB certificate and/or card holders who fail to complete a refresher course within 1 year of their certificate/card expiration date are not eligible for a refund.
- All approved & eligible refund requests can take up to 7 business days to be processed.
- Refunds will NOT be issued more than 45 days after the original transaction date. Customers who request a refund more than 45 days after the original transaction will be issued a credit for the full amount which can be used toward any regularly scheduled course within one year.
Cancellation & Rescheduling:
- Cancellation and reschedule requests must be received in writing by sending an email to [email protected] at least 4 business days prior to the start of the class to be considered. The student is responsible for ensuring that CourseHorse receives any written requests.
- Cancellation requests must be made at least 4 business days prior to start of the class to receive a full refund less 5% cancellation fee.
- Customers who request to cancel less than 4 business days prior to the start of their course will be issued a credit based on the ‘Refund & Credit Policy’ noted above.
- The school reserves the right to cancel any course for any reason, including low course enrollment. If the school cancels a training course the student is entitled to a full refund.
No Shows / Missed Attendance:
Students who fail to attend the first day of a course without providing any notice will NOT be eligible for any refund or credit.
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
